🕒 Our Shipping Process & Timeline
We know you’re eager to start creating. That’s why we’ve streamlined our process to get your orders to you as efficiently as possible.
Order Processing: All orders are carefully prepared and quality-checked at our San Francisco hub. This takes 1-2 business days before your package is handed to our shipping partners.
Total Delivery Time = Processing Time + Shipping Time
🚚 Your Shipping Options
Choose the option that best fits your needs. We partner with trusted global carriers to ensure reliable delivery.
⚡ Standard Shipping Recommended for Speed
- Carrier: DHL or FedEx
- Cost: $12.95 flat rate
- Delivery Time: 10-15 business days after shipment
- Best For: Professionals needing tools quickly, or anyone who prefers faster, tracked delivery.
- Features: Door-to-door tracking, reliable service, and faster transit times.
🎁 Free Shipping Great Value
- Carrier: EMS (International Postal Service)
- Cost: FREE on all orders over $50
- Delivery Time: 15-25 business days after shipment
- Best For: Hobbyists, gift-givers, and those planning ahead to enjoy significant savings.
- Features: Cost-effective, with tracking available in most regions.
Note: Orders under $50 can still select this option for a calculated fee at checkout.
🌍 Shipping Destinations & Details
We ship worldwide from our San Francisco headquarters! However, please note that we are currently unable to deliver to a few remote regions and some parts of Asia due to carrier restrictions. The complete list of excluded areas will be shown at checkout.
✈️ All international shipments may be subject to local customs duties, taxes, or fees. These are the responsibility of the recipient and are determined by your country’s regulations. We declare all packages accurately as “Nail Care Tools” with their full value to ensure smooth customs clearance.
📦 Returns & Exchanges
Your satisfaction is our masterpiece. If you need to return an item:
- Timeframe: You have 15 days from the date you receive your order to initiate a return.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Process: Please contact our support team at [email protected] to request a Return Authorization and instructions.
Please visit our dedicated Returns & Refunds Policy page for full details.
Ready to Equip Your Creativity?
Browse our Pro Nail Lamps, Nail Drill Value Kits✨, and Manicure Gift Boxes💕 and experience the Melody Susie difference—where professional quality meets global convenience.
We’re here to support every step of your nail art journey.
Need Help With Your Order?
Our customer support team is happy to assist with tracking or any delivery questions.
Email: [email protected]
Operating From: 4359 Locust View Drive, San Francisco, US 94108