Faq

Welcome to the Melody Susie help center! Here, we answer your most common questions about our products, shipping, and services. Empower your creativity with confidence. 💕

🎁 Products & Orders

Q1: What kind of products does Melody Susie offer?

We specialize in professional, artistic nail care tools designed for both enthusiasts and professionals. Our range includes Advanced & Pro Nail Lamps, Nail Drill Value Kits✨, Art Nail Lamps, Manicure Gift Boxes💕, Drill Bits, Handpieces, Files, Sanding Bands, UV Gloves, and more. Each product is crafted to blend professional quality with creative potential.

Q2: Are your products suitable for beginners?

Absolutely! We cater to everyone on their nail journey. Our Nail Drill Value Kits✨ and Manicure Gift Boxes💕 are perfect for hobbyists starting out, while our Pro Lamps and Shop Tools meet the demands of seasoned professionals.

Q3: How do I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. You’ll be guided through a secure process to enter your details and choose your preferred shipping and payment method.

🌍 Shipping & Delivery

Q4: Where do you ship from, and where do you deliver?

All orders are carefully prepared and quality-checked at our San Francisco hub in the US. We offer global shipping to most countries! However, due to carrier restrictions, we are currently unable to deliver to a few remote regions and some parts of Asia. The complete list of excluded areas will be shown at checkout.

Q5: What are my shipping options and costs?

We offer two reliable options:

⚡ Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Delivery takes 10-15 business days after shipment. Includes door-to-door tracking. Ideal for professionals needing tools quickly.

🎁 Free Shipping: Available on all orders over $50, shipped via EMS. Delivery takes 15-25 business days after shipment. A cost-effective choice for hobbyists and planners. Orders under $50 can select this option for a calculated fee.

Q6: How long does order processing take?

Order processing (preparation and quality check) takes 1-2 business days before your package is handed to our shipping partners. Total delivery time = Processing Time + Shipping Time.

Q7: Will I have to pay customs or import taxes?

All international shipments may be subject to local customs duties, taxes, or fees. These are the responsibility of the recipient and are determined by your country’s regulations. We declare all packages accurately as “Nail Care Tools” with their full value to ensure smooth clearance.

💳 Payments & Pricing

Q8: What payment methods do you accept?

We accept all major credit cards: Visa, MasterCard, JCB, and also PayPal for a secure and convenient checkout experience.

Q9: Is my payment information secure?

Yes, absolutely. We use industry-standard encryption and secure payment gateways to ensure all your financial information is protected.

📦 Returns & Exchanges

Q10: What is your return policy?

Your satisfaction is our masterpiece. You have 15 days from the date you receive your order to initiate a return. Items must be unused, in original packaging, and in resalable condition.

Q11: How do I start a return or exchange?

Please contact our support team at [email protected] to request a Return Authorization and receive detailed instructions. For full details, please visit our dedicated Returns & Refunds Policy page.

Q12: Who pays for return shipping?

Please contact our support team for specifics regarding return shipping costs, as they may vary depending on the reason for return and your location.

🔧 Account & Support

Q13: How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package’s journey to your door.

Q14: What if I have a question not answered here?

Our friendly customer support team is here to help with any other questions about tracking, delivery, or your order! Please email us at [email protected]. We operate from our headquarters at 4359 Locust View Drive, San Francisco, US 94108.

💡 Pro Tip: Planning a gift or a personal treat? Our Manicure Gift Boxes💕 and Nail Drill Value Kits✨ offer incredible value and are perfect for creators at any level!

Still Need Help?

We’re here to support every step of your nail art journey. Reach out to us!

Email: [email protected]

Empowering nail enthusiasts worldwide with professional, artistic tools.

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