Privacy Policy

1. Information We Collect

To provide you with a smooth checkout experience and tailored service, we collect information that you provide directly and through automated technologies:

• Personal Identifiers: Name, email address, shipping/billing address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed directly by our secure partners like PayPal), PayPal account email. We do not store raw card numbers on our servers.
• Transaction Data: Details about purchases of Pro Nail Lamps, Nail Drill Value Kits, Manicure Gift Boxes, or other tools, including order amount, date, and selected items.
• Technical & Usage Data: IP address, browser type, device information, pages visited (e.g., time spent on “Shop Drills” or “Advanced Nail Lamps” pages), and how you navigated to our site.
• Communication Data: Records of your inquiries to [email protected] and any feedback you provide.

2. How We Use Your Information

Your data helps us empower your artistry with trusted and convenient service:

• To process your orders for Nail Drill Bits, Sanding Bands, or Shop Tools, manage payments, and arrange shipping from our San Francisco hub.
• To communicate with you about your order status, provide customer support, and respond to your questions.
• To improve our website, product range (like our Art Nail Lamps and Pedicure collections), and your shopping experience based on how you browse.
• To send you promotional offers or news about new products (only if you have opted in). You can unsubscribe anytime.
• To prevent fraud and enhance the security of our checkout process, in line with our commitment detailed on our homepage.

3. Sharing and Disclosure of Information

We value your privacy and only share your data under these circumstances:

• Service Providers: With trusted partners who perform services on our behalf, such as payment processing (PayPal, card networks), order fulfillment, shipping carriers, and IT support. They are contractually obligated to protect your data.
• Legal Obligations: If required by law, to comply with a legal process, or to protect the rights, safety, and property of Melody Susie, our customers, or others.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.
• With Your Consent: We will share information for any other purpose only with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Security is embedded in our process, not an afterthought.

• Storage: Your data is stored on secure servers located in the United States and other jurisdictions where our service providers operate.
• Security Measures: We implement industry-standard safeguards, including SSL encryption for data transmission, secure payment gateways that are PCI-compliant, and access controls to protect your information from unauthorized access, alteration, or destruction.
• Payment Data: As stated, we do not store your complete credit card information. This is handled directly by our secure payment partners.
• While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee its absolute security.

5. Your Rights and Choices

Depending on your location (including regions like California, the UK, and the EU), you may have certain rights regarding your personal data:

• Access & Correction: You can access and update your account information through your profile on our website.
• Deletion: You can request the deletion of your personal data, subject to certain legal obligations we may have.
• Opt-Out of Marketing: Use the “unsubscribe” link in any marketing email or contact us directly.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing and checkout experience.

• What are Cookies? Small data files placed on your device that help us remember your preferences (like language), analyze site traffic, and understand which products (like UV Gloves or Nail Accessories) are popular.
• How We Use Them: To keep items in your shopping cart, remember your login session, and gather broad demographic information for site improvement.
• Your Control: Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website, such as the seamless checkout process we pride ourselves on.
• Third-Party Analytics: We may use services like Google Analytics to understand overall website usage patterns. These providers have their own privacy policies.

7. International Data Transfers

As we ship globally (excluding some remote areas), your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

8. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review this page occasionally.