Welcome to Melody Susie! We are a global provider of professional, high-quality nail artistry tools, dedicated to empowering nail technicians, salon professionals, and passionate DIY enthusiasts. These Terms and Conditions (“Terms”) govern your access to and use of the melody-susie.com website (the “Site”) and your purchase of our products. By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. Website Use and Intellectual Property

The Site, including all content, images, logos, designs, product names (such as “Pro Nail Lamps,” “Nail Drill Value Kits,” “Manicure Gift Box”), and software, is the property of Melody Susie or its licensors and is protected by international copyright, trademark, and other intellectual property laws.

Your Obligations: You may use the Site for personal, non-commercial purposes. You agree not to copy, reproduce, modify, distribute, or create derivative works from any content without our express written permission. Any unauthorized use may violate intellectual property rights and is strictly prohibited.

2. Product Information and Service Description

We strive to accurately display the colors, features, and specifications of our products (including Advanced Nail Lamps, Art Nail Lamps, Handpieces, Nail Drill Bits, Nail Files, UV Gloves, etc.) on the Site. However, slight variations may occur due to monitor settings. Product descriptions are for informational purposes and do not constitute a guarantee of specific results. All tools are designed for professional and responsible use.

Hygiene-Conscious Products: Certain products are designed for single-user or hygienic use. Please refer to our Returns Policy for details on non-returnable items.

3. Orders and Payment Terms

Placing an Order:

By placing an order, you make an offer to purchase the selected products under these Terms. We will send an order confirmation email. Acceptance of your order and formation of a contract occur when we ship the items.

Pricing and Payment:

  • Prices are listed in USD. We reserve the right to correct pricing errors.
  • We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
  • Payment is processed securely at the time of order. Your card will be charged the total amount (product price + applicable shipping) upon order confirmation.

Shipping:

We ship worldwide, excluding some remote regions and parts of Asia. You are responsible for any customs duties or import taxes.

  • Processing Time: Orders are processed within 1-2 business days.
  • Shipping Methods:
    • Standard Shipping ($12.95 USD): Via DHL or FedEx. Estimated delivery 10-15 business days after shipment.
    • Free Shipping (Orders over $50 USD): Via EMS. Estimated delivery 15-25 business days after shipment.
  • Delivery times are estimates. Melody Susie is not liable for delays caused by carriers, customs, or unforeseen events.

4. Returns, Exchanges, and Refunds

Your satisfaction is important. Our detailed Returns & Exchanges Policy is an integral part of these Terms.

Key User Responsibilities:
  • Return Window: Requests must be initiated within 15 days of receiving your order via email to [email protected].
  • Condition: Items must be unused, in original resalable condition with all packaging and tags.
  • Non-Returnable Items: For hygiene and safety, the following are final sale once opened or used: Nail Drill Bits, Sanding Bands, Nail Files (abrasive), UV Gloves. This is a core part of our commitment to community health.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Please refer to the detailed policy on our homepage for the complete step-by-step process and email template.

5. User Obligations and Acceptable Use

You agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Use the Site and products lawfully and only for their intended purposes.
  • Not use the Site to transmit harmful code or engage in fraudulent activity.
  • Comply with all applicable local laws regarding the purchase and use of our products.
  • Use professional nail tools (like drills and lamps) responsibly and in accordance with product manuals to ensure safety.

6. Limitation of Liability

Melody Susie provides the Site and products on an “as is” basis. To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or products.
  • Our total liability for any claim related to your order or the products is limited to the purchase price you paid for the specific item(s) in question.
  • This limitation does not apply to liability for personal injury or damage to tangible property caused by our proven negligence, or for fraud or fraudulent misrepresentation.

7. General Provisions

Governing Law: These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles.

Changes to Terms: We may update these Terms. The “Last Updated” date at the top will indicate changes. Continued use of the Site after changes constitutes acceptance.

Severability: If any provision is found invalid, the remaining provisions will remain in full force.

Contact Us: For questions about these Terms, your order, or our products, please contact our dedicated support team.

Melody Susie Customer Care

Email: [email protected]

Postal Address:
Melody Susie
4359 Locust View Drive
San Francisco, CA 94108
United States

Thank you for choosing Melody Susie. We are honored to be a part of your creative journey.

Empowering nail enthusiasts worldwide with professional, artistic tools.